Position Summary:

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

All About You

Responsibilities:

?Coordinating new installations, including facility inspections, instrument validation, and customer training. Reviews and approves operational quality of equipment, and instruct customers in operations and maintenance of system under general instruction.
?Troubleshooting issues related to users technical skills, biochemistry/assay design, experimental design, software and instruments. Interprets customer needs and identifies if the responsibility for a problem resolution falls to sales personnel, engineering, or other company personnel.
?Developing and maintaining positive relationships with customers in assigned territory.
?Helping to maintain and increase product usage, and supporting routine sales efforts through technical presentations and demonstrations.
?Providing strategic and competitive customer feedback to Marketing and product development teams.
?Developing key company processes that support our mission of building a world-class customer support organization.

All listed tasks and responsibilities are deemed as essential functions to this position however, business conditions may require reasonable accommodations for additional task and responsibilities.

Requirements:

?Minimum 2 years of relevant experience.
?Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems.
?Prior experience in troubleshooting molecular biology instruments is a plus.

Education:

?BS in Electrical/Electronic Engineering, Mechanical Engineering, or related degree with knowledge in the biotechnology/biomedical industry.

Job Deion (工作說明)
任務(wù)和職責(zé)：

?負(fù)責(zé)新裝置的協(xié)調(diào)工作，包括設(shè)備檢查、儀器檢測和客戶培訓(xùn)。 審查和批準(zhǔn)設(shè)備的運(yùn)行質(zhì)量，并指導(dǎo)客戶按照常規(guī)說明對系統(tǒng)進(jìn)行操作和維護(hù)。
?解決用戶在專業(yè)技能、生物化學(xué)/分析設(shè)計(jì)、實(shí)驗(yàn)設(shè)計(jì)、軟件和儀器方面遇到的問題。 說明客戶需求，將解決問題的責(zé)任落實(shí)到銷售人員、工程人員或公司其他人員身上。
?發(fā)展并維護(hù)與指定地區(qū)客戶之間的良好合作關(guān)系。
?通過技術(shù)講解和示范來協(xié)助維持并提高產(chǎn)品的使用，以及提高日常銷售業(yè)績。
?為市場營銷和產(chǎn)品研發(fā)團(tuán)隊(duì)提供具有戰(zhàn)略性和競爭性的客戶反饋。
?開發(fā)有助于我們完成構(gòu)建世界一流客戶支持組織這一使命的重要公司流程。

以上任務(wù)和職責(zé)只是此職位的基本職能；隨著企業(yè)運(yùn)營情況的變化，您可能需要適度承擔(dān)一些額外的工作。

崗位要求：

?至少2年相關(guān)工作經(jīng)驗(yàn).
?熟悉現(xiàn)場光學(xué)定位、機(jī)器、電氣/電子、和機(jī)械系統(tǒng)
?有分子生物學(xué)儀器故障排除經(jīng)驗(yàn)者加分

教育背景:

?電氣/電子工程、機(jī)械工程理科學(xué)士，或具有生物技術(shù)/生物醫(yī)學(xué)行業(yè)知識的有關(guān)學(xué)位

Illumina是一家領(lǐng)先的生命科學(xué)工具和綜合系統(tǒng)開發(fā)、制造和營銷商，其產(chǎn)品主要用于大規(guī)模分析遺傳變異及其功能。這些系統(tǒng)讓在幾年前還不敢想象的研究得以順利開展，使我們更加靠近實(shí)現(xiàn)個性化醫(yī)療的目標(biāo)。隨著技術(shù)的飛速進(jìn)步，提供創(chuàng)新、靈活、可擴(kuò)展的解決方案和業(yè)內(nèi)領(lǐng)先的支持服務(wù)配套至關(guān)重要。
我們致力于通過強(qiáng)調(diào)互動協(xié)作、快速交付解決方案、滿足客戶需求來面對這項(xiàng)挑戰(zhàn)。
我們的客戶廣泛分布于全球，涵蓋了學(xué)術(shù)組織、政府部門、制藥廠商、生物技術(shù)公司和其他領(lǐng)先的機(jī)構(gòu)。