Position SummaryMission:Develop and implement after-sales service product portfolio/package according to different customer groups and industries.?Based on customer needs and strategic priorities, you will define and coordinate the successful implementation and rollout of customer/market education, product promotion both in digital & off-line chan-nels. Takes responsibilities on market study/analysis, cross FoB (field of business) content generations and pro-motions.RequirementsEducation?- Excellent university degree (Engineering, MBA, or similar) paired with a passion for ZEISS’ products and markets- Business Technology consulting education be preferred??Experience and Skills- At least 5-10 years of professional experience, thereof at least 5 years in MNC PM or BD positions in B2B industries or After-sales service industry in different roles- An in-depth understanding of the industry customer after-sales service market & new customer requirement in different segments- Deep understanding of and ability to communicate China’s customers, professionals and decision makers outside of China- An in-depth understanding and vision to utilize Data as an Asset and to build different business models enabled by digital prod-ucts and platforms?- Strong communication skills to successfully navigate in corporate/multi-stakeholder environment across cultures/countries to align strategy and initiatives to fulfill customer needs while considering global strategy as well as localization needs.?- Strong “customer orientation” attitude and proven track record of successfully leading after-sales service project- Strong ownership and skill of project management, facing challenges and move iniatives forwardOther skills- Fluent English language skills, either Chinese or Germany as second native/fluent language would be a plus- Excellent skill of data/inf. Collection, summary and presentation- Savvy and be willing to try new thing e.g digital toolsJob De****ionMain Tasks?Leadership/Supervisory/Support Role:?- Defines new service product/package based on customer request. He/she will lead appropriate analytics prod-uct/package in addition to identifying and readying relevant sources. In his leadership capacity, he/she takes in-itiative in developing projects meant for improving IQS service to better understanding new requirement of NCS, which improves decision-making across service products & business model. In this capacity, he/she will al-so play a mentorship role to staff in service team NCS, constantly honing their professional skills, and mindset in preparing them for new transformation on both product & package.- Project Manager role on market/customer education on after-sales service market. Meanwhile as content owner in service team for product/market promotion, Service E2E digital ECO system and other cross FoB initia-tives.- Collaborative role and facilitates team collaboration in IQS. He/she works closely with Sales team, Marketing team as well as Service team in establishing goals and strategies in after-sales market. He additionally works with service team in defining the data-drive business in the future.??- Works with HQ, enable the IQS CN’s business transformation. He/she also consults and supports the localiza-tion of global use cases. He’s an agent of change that ensures not only the product offerring aspects are taken care of but that the organization and people change to ensure service transformation success in China.

關(guān)于蔡司集團(tuán)蔡司是全球光學(xué)和光電領(lǐng)域的技術(shù)先鋒。在2023/24財(cái)年，蔡司集團(tuán)的全年?duì)I收達(dá)近110億歐元，覆蓋工業(yè)質(zhì)量與研究、醫(yī)療技術(shù)、光學(xué)消費(fèi)品、半導(dǎo)體制造技術(shù)四大業(yè)務(wù)部門(mén)（數(shù)據(jù)截至2024年9月30日）。目前，集團(tuán)收入的15%用于科學(xué)和研發(fā)。蔡司致力于為客戶開(kāi)發(fā)、生產(chǎn)和銷(xiāo)售前沿創(chuàng)新的工業(yè)測(cè)量及質(zhì)保解決方案，針對(duì)生物及材料科學(xué)領(lǐng)域的顯微鏡解決方案，以及應(yīng)用于眼科及顯微外科診療的醫(yī)療技術(shù)解決方案。蔡司也是全球光刻技術(shù)的行業(yè)標(biāo)桿，其技術(shù)被芯片行業(yè)應(yīng)用于半導(dǎo)體元件的制造。除此之外，蔡司品牌的眼鏡鏡片、相機(jī)鏡頭及望遠(yuǎn)鏡等創(chuàng)新產(chǎn)品也適銷(xiāo)全球。憑借著符合數(shù)字化、醫(yī)療保健及智能制造等未來(lái)發(fā)展趨勢(shì)的產(chǎn)品組合，以及強(qiáng)大的品牌效應(yīng)，蔡司正在塑造光學(xué)及其他相關(guān)領(lǐng)域的未來(lái)。蔡司在研發(fā)方面進(jìn)行的可持續(xù)且大量的投入，為技術(shù)的不斷發(fā)展、市場(chǎng)的持續(xù)擴(kuò)張和公司的未來(lái)成功都奠定了堅(jiān)實(shí)的基礎(chǔ)。如今，蔡司集團(tuán)在全球約50個(gè)國(guó)家擁有約46,500名員工。集團(tuán)總部位于德國(guó)奧伯科亨。卡爾蔡司股份公司由卡爾蔡司基金會(huì)全資所有，后者在德國(guó)致力于積極促進(jìn)科學(xué)發(fā)展。歡迎訪問(wèn)蔡司集團(tuán)官方網(wǎng)站，了解更多信息。蔡司大中華區(qū)蔡司于1957年進(jìn)入中國(guó)，目前在大中華區(qū)覆蓋半導(dǎo)體制造技術(shù)、工業(yè)質(zhì)量解決方案、研究顯微鏡解決方案、醫(yī)療技術(shù)、視力保健和消費(fèi)者光學(xué)所有業(yè)務(wù)領(lǐng)域。2021年起，中國(guó)已成為蔡司在全球最大的單一市場(chǎng)，也是最具創(chuàng)新活力、增長(zhǎng)最快的市場(chǎng)之一。在2023/24財(cái)年，蔡司大中華區(qū)營(yíng)收達(dá)151億元人民幣，實(shí)現(xiàn)同比增長(zhǎng)12%。蔡司在大中華區(qū)共有7,000余位員工，分布于各地的22個(gè)生產(chǎn)基地、銷(xiāo)售與服務(wù)中心及研發(fā)中心，為本地客戶提供強(qiáng)有力的支持，也為全球各相關(guān)業(yè)務(wù)提供生產(chǎn)保障。蔡司大中華區(qū)總部位于上海自由貿(mào)易試驗(yàn)區(qū)，設(shè)有銷(xiāo)售服務(wù)總部、應(yīng)用服務(wù)與培訓(xùn)中心、蔡司工業(yè)測(cè)量部生產(chǎn)工廠及蔡司集團(tuán)在德國(guó)以外的首個(gè)企業(yè)級(jí)創(chuàng)新研發(fā)中心。蔡司上海總部及創(chuàng)新研發(fā)中心，協(xié)同蘇州研發(fā)制造基地、廣州知識(shí)城制造基地，逐步形成以高端光學(xué)鏡片、醫(yī)療耗材為主的產(chǎn)業(yè)鏈閉環(huán)，全面支持中國(guó)本土研發(fā)與生產(chǎn)，攜手本地合作伙伴共享高端產(chǎn)業(yè)可持續(xù)、高質(zhì)量的發(fā)展機(jī)遇。更多信息，請(qǐng)參見(jiàn)蔡司中國(guó)官網(wǎng)。